This tool will allow you to view the current state of Remedy workgroups through an RSS reader, such as RSSOwl, Vienna, and Google Reader.
Click here to get the RSS feed.
The RSS feed will by default show new, assigned, owned, waiting, and defect calls in the OIT workgroup. If you wish to track a different workgroup, append "?workgroup=_workgroupName_" to the URL for the feed, where _workgroupName_ is the name of the workgroup you wish to track. An example feed for the NETWORK workgroup is http://web.ceo.ncsu.edu/remedyRSS/remedyRSS.php?workgroup=NETWORK.
You can also limit the type of calls you want to have returned. For instance, if you want only new and assigned calls to appear in your feed, append "?threshold=Assigned" to the URL for the feed. The feed will contain calls whose statuses are up to and including whatever threshold you set. Valid options for this purpose are "New", "Assigned", "Owned", "Waiting", "Defect", "Closed", and "Solved". An example feed for the OIT workgroup showing new and assigned calls only is http://web.ceo.ncsu.edu/remedyRSS/remedyRSS.php?threshold=Assigned.
You can use both of these options together to show only certain types of calls in other workgroups. The syntax for doing this is "?workgroup=_workgroupName_&threshold=_statusName_". An example feed showing all new, assigned, and owned calls in the VCL workgroup is http://web.ceo.ncsu.edu/remedyRSS/remedyRSS.php?workgroup=VCL&threshold=Owned.
In order to minimize load on the campus Remedy service, please set your RSS reader to update these feeds no more frequently than once every 15 minutes!
This service uses the Remedy PHP API developed by the OIT Outreach Technology team.